Second utility bill paying kiosk to be installed by Logansport Utilities

Last Updated on July 1, 2024 by Cass County Communication Network

SOURCE: News release from Logansport Utilities

A second, self-serve utility bill paying kiosk is scheduled to be installed by Logansport Utilities in the Logansport City Building.

The first kiosk, available 24 hours a day, 7 days a week, was successfully installed back in April 2024, located in the north entrance of the building at 601 East Broadway. The second kiosk will be installed this month, before the end of July 2024. It will be installed in the north hallway, near the current customer service doors and will have access available to customers while the City Building is open, Monday through Friday, from 6:30 a.m. to 7:00 p.m.

The new self-serve kiosks are designed like bank ATMs (Automated Teller Machines) and allow for instant payment posting on user accounts. Customer service team members are on hand daily Monday through Friday from 8:30 a.m. – 4:00 p.m. to help guide kiosk users through the steps of bill payment. Additionally, instructions are also provided while using the kiosk itself, available in:

English, Español (Spanish), ြ◌မန်မာ (Burmese), Kreyol ayisyen (Haitian Creole)

Customers using the self-serve kiosks, need to know their account number to initiate the payment or scan the bar code located on their bill. That information is found on the right corner of the utility bill. Accounts can also be looked up on the kiosk by address and name.

The self-serve kiosks take payments of paper cash, paper check, or e-check for free. Checks need to be payable to Logansport Utilities. Debit and credit card users can also pay at the self-serve kiosks, with an added third-party bank fee to be added to the amount due. Payments made at the self-serve kiosks will immediately be posted to the customer’s account.

For those paying with cash, only paper cash bills are accepted, and the kiosks do not give back change. Any over payment will be credited to the user’s account and applied on their next bill.

Bill payments can be made by several convenient methods including:

• The self-serve kiosks at 601 E Broadway, Logansport, Indiana
• *Free Automatic Bank Withdrawal (ACH) withdrawals the bill payment automatically from a checking
  account once a month. Sign up with a customer service team member or by filling out the online form
  at www.logansportutilities.com
• Mailing payment in with tear-off section of the front side of the bill with account number and making
  check payable to Logansport Utilities
• Paying online with credit/debit card, along with a credit card fee at www.logansportutilities.com

For questions please call customer service at 574-753-6231 or by emailing
customerservice@logansportutilities.com